We are here to help
Quick answers, real people, and a freshness guarantee on every stem.
What do you need today?
Track your order
Check the status, delivery window, and tracking number for any recent order.
Open ordersDelivery info
Zones, cut-off times, and same-day options for local and nationwide orders.
View detailsReturns & refunds
Freshness guarantee, replacement policy, and how to request a refund.
Read policyContact us
Reach a florist directly for custom orders, gifts, or anything time-sensitive.
Send messageDelivery
- ✦ Same-day local delivery (orders before 1pm)
- ✦ Nationwide overnight shipping
- ✦ Free delivery on orders over $60 (FREESHIP)
- ✦ Scheduled delivery for birthdays & anniversaries
Freshness guarantee
- ✦ 48-hour freshness promise on every order
- ✦ Replacement or full refund if anything is off
- ✦ Send a quick photo to start a claim
- ✦ Cancel or modify orders up to 24h ahead
Frequently asked
We offer same-day local delivery within a 25-mile radius of our studio and nationwide shipping via overnight courier. Enter your ZIP code at checkout to see exact options.
Local orders placed before 1pm typically arrive the same day. Nationwide orders ship overnight and arrive within 1–2 business days from dispatch. You will receive tracking by email once your order is on its way.
Yes. Because we work with seasonal stems, a flower or colour may occasionally be substituted with one of equal or greater value. Our florists always preserve the style, palette, and feel of your chosen design.
Orders can be cancelled or modified up to 24 hours before the scheduled delivery date. For same-day delivery requests, please email or call us as soon as possible and we will do our best.
Flowers are perishable, so we cannot accept returns. If your arrangement arrives damaged or wilts within 48 hours, send us a photo within two days of delivery and we will replace it or issue a full refund.
Absolutely — our custom bouquet builder lets you choose flowers, palette, size, and wrapping. For something truly bespoke, send us a brief and we will design from scratch.
Visit our Weddings page to request a consultation. We typically book 6–12 months in advance for full-service weddings; smaller events can often be accommodated on shorter notice.
We accept all major credit and debit cards, Apple Pay, and Google Pay via Stripe. All payments are securely processed and we never store your card details.
Yes — at checkout you will find a gift message field. Messages are handwritten on our branded card and tucked in with the arrangement, no price details included.
Of course. Lilies are toxic to cats, and certain flowers carry strong scents that can affect sensitive people. Add a note at checkout or contact us, and we will design something safe and beautiful.
Talk to a real florist
Our team replies to every message personally. Reach out and we will help sort it out.
